:root{font-family:Inter,system-ui,-apple-system,"Segoe UI",sans-serif;color:#14213a;background:#f3f5f8;font-synthesis:none;--navy:#0b1c3d;--red:#c1121f;--muted:#526176;--line:#dbe1e9}*{box-sizing:border-box}body{margin:0;font-size:16px;line-height:1.5}button,input,textarea,select{font:inherit}a{color:#173d70;text-decoration:none}a:hover{text-decoration:underline}button,a,input,textarea,select{outline-offset:4px}button{cursor:pointer;min-height:44px;border:1px solid transparent;border-radius:7px;padding:10px 16px;font-weight:650}button:disabled{cursor:wait;opacity:.6}input,textarea,select{width:100%;border:1px solid #b6c1ce;border-radius:6px;background:#fff;padding:10px 12px;color:#14213a;min-height:44px}textarea{resize:vertical}label{display:block;font-size:14px;font-weight:650;margin-bottom:18px}label input,label textarea,label select{display:block;margin-top:7px}h1,h2,h3,p{margin-top:0}h1{font-size:32px;line-height:1.2;letter-spacing:-.8px;margin-bottom:9px}h2{font-size:23px;line-height:1.3;margin-bottom:12px}h3{font-size:16px;margin-bottom:12px}.topbar{display:flex;align-items:center;gap:24px;padding:15px 3.5vw;background:#fff;border-bottom:1px solid var(--line);min-height:82px}.brand img{width:220px;max-height:49px;object-fit:contain}.product{font-weight:650;border-left:1px solid var(--line);padding-left:24px;color:var(--navy)}.topbar nav{margin-left:auto;display:flex;align-items:center;gap:20px;font-size:14px}#account{max-width:210px;overflow-wrap:anywhere;color:var(--muted)}main{max-width:1380px;margin:0 auto;padding:38px 32px;min-height:calc(100vh - 158px)}footer{display:flex;justify-content:space-between;gap:20px;max-width:1380px;padding:18px 32px;margin:auto;border-top:1px solid var(--line);font-size:13px;color:var(--muted)}.primary{background:var(--red);color:white}.primary:hover{background:#a50e19}.secondary{border-color:#b6c1ce;background:#fff;color:var(--navy)}.quiet{background:transparent;color:var(--navy)}.quiet:hover{background:#eaf0f6}.muted{color:var(--muted)}.eyebrow{font-size:12px;letter-spacing:1.6px;font-weight:750;color:var(--red);margin-bottom:14px}.hint,.optional{font-size:13px;font-weight:400;color:var(--muted)}.hint{display:block;margin:6px 0 18px}.page-head{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:28px}.page-head p{margin-bottom:0}.login{max-width:920px;display:grid;grid-template-columns:1.1fr 1fr;background:white;border:1px solid var(--line);border-radius:12px;overflow:hidden;margin:50px auto}.login-main{padding:42px}.login h1{font-size:34px}.login-main .primary{display:inline-flex;align-items:center;gap:12px;width:100%;justify-content:center;margin-top:12px;padding:13px 20px;border-radius:7px;color:white;font-weight:650}.login-side{background:var(--navy);color:white;padding:42px}.login-side p{color:#c4cee0}.login-side ol{padding-left:21px}.login-side li{margin:20px 0;padding-left:8px}.microsoft-mark{display:grid;grid-template-columns:repeat(2,8px);gap:2px}.microsoft-mark i{width:8px;height:8px;background:white}.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:26px}.stat{border:1px solid var(--line);border-radius:9px;background:white;padding:20px 23px}.stat span{display:block;font-size:14px;color:var(--muted)}.stat strong{font-size:30px;line-height:1.4}.tabs{display:flex;gap:8px;border-bottom:1px solid var(--line);margin-bottom:22px}.tabs button{border-radius:0;background:transparent;border-bottom:3px solid transparent}.tabs button[aria-pressed=true]{color:var(--red);border-bottom-color:var(--red)}.toolbar{display:grid;grid-template-columns:minmax(200px,1fr) 190px 170px;gap:16px;margin-bottom:20px}.toolbar label{margin:0}.list-panel{background:white;border:1px solid var(--line);border-radius:9px;overflow:hidden}.table-wrap{overflow-x:auto}table{border-collapse:collapse;width:100%;text-align:left}th{font-size:12px;color:var(--muted);letter-spacing:.65px;text-transform:uppercase;background:#f9fafc;font-weight:650;padding:13px 18px;border-bottom:1px solid var(--line)}td{padding:18px;border-bottom:1px solid #e8edf3;font-size:14px;vertical-align:middle}tr:last-child td{border-bottom:0}tbody tr:hover{background:#fafbfd}.ticket-title{display:block;font-weight:650;color:var(--navy);font-size:16px}.ticket-meta{font-size:12px;color:var(--muted);margin-top:5px}.badge{display:inline-block;font-size:12px;font-weight:650;padding:5px 9px;border-radius:5px;white-space:nowrap;background:#edf1f6;color:#40516a}.badge.open{background:#edf2fa;color:#264b80}.badge.in-progress{background:#e4f0fc;color:#185b93}.badge.waiting-on-employee{background:#fff2d4;color:#79580d}.badge.resolved,.badge.closed{background:#e6f2eb;color:#26613f}.priority{font-weight:650}.priority.urgent{color:#b00b17}.priority.high{color:#925008}.empty{padding:55px 24px;text-align:center}.empty h2{font-size:21px}.empty p{color:var(--muted);max-width:430px;margin:0 auto 22px}.loading{padding:70px;text-align:center;color:var(--muted)}.result-count{font-size:13px;color:var(--muted);padding:13px 18px;border-top:1px solid var(--line)}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:26px;align-items:start}.panel{border:1px solid var(--line);border-radius:9px;background:#fff;padding:25px;margin-bottom:20px;min-width:0}.detail-title{overflow-wrap:anywhere}.detail-sub{display:flex;align-items:center;flex-wrap:wrap;gap:10px;margin-bottom:20px}.back{display:inline-block;margin-bottom:22px;font-size:14px}.message{padding-bottom:25px;margin-bottom:25px;border-bottom:1px solid var(--line)}.message:last-child{margin-bottom:0;border-bottom:0;padding-bottom:0}.message-head{display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;font-size:14px;margin-bottom:9px}.message-head time{font-size:12px;color:var(--muted)}.message p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.message.internal{background:#fff8e6;border:1px solid #e9d79f;border-radius:7px;padding:18px}.activity{font-size:13px;color:var(--muted);padding:0 0 20px}.activity strong{color:#283e5b}.file-link{display:inline-block;margin-top:12px;border:1px solid var(--line);padding:7px 12px;font-size:14px;border-radius:5px;overflow-wrap:anywhere;max-width:100%}.facts{margin:0}.facts dt{font-size:12px;color:var(--muted);margin-top:16px}.facts dt:first-child{margin-top:0}.facts dd{font-size:14px;margin:3px 0 0;overflow-wrap:anywhere}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.form-actions{display:flex;justify-content:flex-end;gap:12px;flex-wrap:wrap;margin-top:20px}.check{display:flex;align-items:center;gap:9px}.check input{width:18px;min-height:18px;margin:0}.form-error,#notice{padding:12px 16px;background:#fff1f1;color:#8b1020;border:1px solid #f1c4c7;border-radius:6px;margin-bottom:20px;font-size:14px}#notice.success{background:#eaf4ee;color:#285d3d;border-color:#b9d8c4}dialog{border:0;box-shadow:0 25px 100px #0b1c3d44;border-radius:12px;padding:30px;max-width:660px;width:calc(100% - 32px);max-height:90vh;overflow:auto}dialog::backdrop{background:#0b1c3daa}.dialog-head{display:flex;justify-content:space-between;gap:20px}.dialog-head .quiet{align-self:flex-start}.dialog-head .eyebrow{margin-bottom:8px}.skip{position:fixed;top:-60px;left:15px;background:white;z-index:100;padding:10px}.skip:focus{top:10px}[hidden]{display:none!important}.spin{opacity:.55;pointer-events:none}.refresh{font-size:14px}.inline-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
@media(max-width:900px){.topbar{gap:15px}.product{display:none}.ticket-layout{grid-template-columns:minmax(0,1fr) 260px}.toolbar{grid-template-columns:1fr 160px 140px}.hide-medium{display:none}.login-main,.login-side{padding:30px}}
@media(max-width:680px){main{padding:26px 16px}.topbar{padding:13px 16px;flex-wrap:wrap}.brand img{width:180px}.topbar nav{gap:9px}#account{display:none}.topbar nav a{font-size:13px}.stats{gap:8px}.stat{padding:15px 12px}.stat span{font-size:12px}.stat strong{font-size:26px}.page-head{align-items:flex-start}.page-head h1{font-size:27px}.page-head .primary{white-space:nowrap;padding:10px 12px}.page-head p{font-size:14px}.toolbar{grid-template-columns:1fr 1fr}.toolbar label:first-child{grid-column:1/-1}.ticket-layout{display:flex;flex-direction:column}.ticket-layout>div,.ticket-layout>aside{width:100%}.ticket-layout aside{order:-1}.ticket-layout aside .facts{display:grid;grid-template-columns:1fr 1fr;gap:2px 12px}.ticket-layout aside .facts dt{margin-top:8px}.panel{padding:18px}.form-grid{grid-template-columns:1fr;gap:0}.login{display:block;margin:15px auto}.login-side{padding:26px}.login-side ol{margin-bottom:0}.login-main{padding:28px}.login-main h1{font-size:30px}.hide-small{display:none}th,td{padding:13px 12px}.ticket-title{font-size:15px}footer{padding:18px 16px;font-size:12px}footer span{display:none}dialog{padding:22px}.message-head{gap:3px}h1{font-size:27px}.list-panel .badge{font-size:11px;padding:4px 6px}}
/* Helpdesk v2 */
.expectations{padding:16px;border-left:3px solid var(--red);background:#f4f6fa;font-size:14px;margin-top:24px}.contact-help{border-top:1px solid #526176;margin-top:30px;padding-top:24px}.contact-help h2{font-size:21px}.contact-help p{font-size:14px}.contact-help a{color:#fff;text-decoration:underline;overflow-wrap:anywhere}.contact-help p:last-child{margin-bottom:0}.login{max-width:1000px}.tabs{overflow-x:auto}.tabs button{white-space:nowrap}.list-actions{justify-content:space-between;margin-bottom:12px}.list-actions .hint{margin:0}.resolved-filters{grid-template-columns:2fr 1.5fr 1.5fr}.sort{background:none;color:inherit;text-align:left;font-size:12px;letter-spacing:inherit;text-transform:inherit;padding:0;min-height:30px;white-space:nowrap}.resolution-cell{max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.resolved-table{min-width:1000px}.ticket-table td:first-child{width:40%;overflow-wrap:anywhere}.required-resolution{padding:12px;border:1px solid #b9d8c4;border-radius:6px;background:#f5faf7;margin-bottom:18px}.required-resolution label:last-child{margin-bottom:0}.resolution-summary p{white-space:pre-wrap;overflow-wrap:anywhere}.resolution-summary .hint{margin-bottom:0}.employee-actions button{width:100%}.employee-actions .hint{margin-bottom:0}.related-list{padding-left:18px;font-size:14px}.related-list li{margin:10px 0}.file-status{overflow-wrap:anywhere}.file-link{margin-right:5px}#suggestions{padding:16px;background:#f3f7fc;border:1px solid var(--line);border-radius:7px;margin-bottom:18px}#suggestions h3{font-size:14px}#suggestions p{font-size:13px;color:var(--muted);margin:4px 0 12px}#suggestions p:last-child{margin-bottom:0}.badge.withdrawn{background:#f0edf4;color:#635270}.reauth{font-weight:700;text-decoration:underline}.submit-error a{color:inherit}select[multiple]{min-height:100px}.ticket-layout aside button{max-width:100%}
@media(max-width:680px){.resolved-filters{grid-template-columns:1fr 1fr}.ticket-table th,.ticket-table td{padding:11px 8px}.ticket-table td:first-child{width:48%}.ticket-table .badge{white-space:normal;max-width:95px}.ticket-table .priority{font-size:12px}.sort{font-size:10px}.ticket-table .ticket-title{font-size:14px}.tabs{gap:0}.tabs button{font-size:14px;padding:10px}.expectations{margin-top:20px}.ticket-layout aside .facts{display:block}.ticket-layout aside{order:0}.contact-help{margin-top:24px}.page-head .primary{font-size:14px}.stats{margin-bottom:20px}.resolved-table th,.resolved-table td{padding:12px}}